Routing looks like a settings problem and behaves like a revenue one.
Once the lead is owned, Kaypo ranks the open pipeline so the rep starts with the deal that moved, not the one at the top of the list.
Hours rather than days. The useful measure is your own median over time and whether the tail is shrinking.
Compare record creation timestamp to the first logged activity, then report the median and the ninetieth percentile rather than the average.
Not always. Native assignment rules handle most straightforward cases. Tools earn their place on complex matching or instant scheduling.
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