Plain language, no gotchas. Last updated September 2026.
Sapwood provides revenue operations consulting. Every service has a published scope, a published price, and a published timeline. What is written on the page is what you get, and anything outside that scope is quoted and agreed with you before it starts.
You can start by leaving an email on any page, or by booking time. The systems diagnostic is free and produces a written document: findings from your CRM, data, reporting and process, each ranked by what it costs to leave alone against what it costs to fix. It is a reading exercise. Nothing in your systems is changed during it.
The diagnostic is paid in full up front by card, processed by Stripe. We never see or store your card details. Larger engagements are invoiced, usually half at the start and half on delivery, agreed in writing before work begins.
Prices are in US dollars and exclude any tax that may apply to you.
Every engagement has a scope written down before it starts. Anything in that scope that we do not deliver is not billed.
If you change your mind before we have started, email us and we return what you have paid.
Once work has started, completed and delivered work is not returnable. You can end an engagement at any point and you will only be billed for what has been done.
We contact you within one business day of payment to arrange access and a start date. Work begins when we have the access we need, so a delay in getting it moves the delivery date by the same amount. We will tell you if that happens rather than letting a date slip quietly.
For a diagnostic we ask for read-only access. We do not request permission to change anything.
Everything we produce for you is yours. Documents, configuration, dashboards, code and documentation all belong to you on delivery, with no license to buy and nothing that stops working if you stop working with us.
Everything runs on infrastructure and in accounts in your name. We do not host anything you depend on.
We keep the right to describe the shape of the work anonymously, without naming you, your company, or any identifying detail, unless you tell us otherwise.
Anything we see inside your systems stays confidential. We do not share it, sell it, use it to train anything, or discuss it outside the engagement. We are happy to sign your NDA if you have one.
We access only what is needed for the work, and access is removed when the engagement ends.
We are not a reseller and we take no payment from any software vendor. If we recommend a tool, that is because we think it is right for you. Most of what we build runs on tools you already license.
The retainer is $2,000 a month for up to 15 hours a week with Kaypo deal scoring included, and Kaypo on its own is $99 a month. Anything outside an agreed scope is discussed and agreed with you before it starts. Nothing appears on an invoice you have not already seen.
We do our work carefully, but we cannot guarantee a specific business outcome, because the results depend on decisions and execution inside your company. Our liability for any engagement is limited to the amount you paid us for it.
Email hello@sapwood.io. We answer the same day.
Sapwood, Denver, Colorado.
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