Capacity

How many accounts should a rep own? Derive it, do not borrow it.

The number comes out of your cycle length and touch cadence.

Capacity

Every article on this gives a range. Fifty for enterprise, two hundred for mid market, five hundred for SMB. Those numbers come from someone else’s motion, cycle length and product, and applying them to yours is guessing with a citation.

Benchmarks are the wrong starting point

Every article on this gives a range. Fifty for enterprise, two hundred for mid market, five hundred for SMB. Those numbers come from someone else’s motion, cycle length and product, and applying them to yours is guessing with a citation.

The number you want is derived from three things you already have: how long a deal takes, how many touches it needs, and how much time a rep actually has.

Work backwards from touch capacity

Take the real selling hours in a week after internal meetings, admin and travel. Divide by the average touches a deal needs to progress a stage. That gives you concurrent active opportunities.

Then apply your conversion rate from account to active opportunity. If one in six accounts becomes an active opportunity in a year and a rep can carry twelve active at once, the book is somewhere near seventy, not two hundred.

Coverage is not the same as ownership

A rep can own more accounts than they can cover, and most do. The question is whether the uncovered ones should be in the book at all, or whether they belong in a nurture motion until a signal fires.

Splitting owned from covered makes the capacity conversation honest, and it usually surfaces a large tail of accounts nobody has touched in a year.

Check the answer against attainment

Once you have a number, test it against last year. Reps with books near the derived size should show better attainment than reps far above it. If they do not, the constraint is somewhere else and the book size is not your problem.

Questions

01How many accounts should an AE have?
Our answer

It depends on cycle length, touch cadence and conversion rate, not on a published benchmark. Derive it from real selling hours divided by touches per deal, then apply your account to opportunity conversion rate.

02Is there a standard book size for B2B SaaS?
Our answer

Ranges get quoted, roughly fifty for enterprise up to several hundred for SMB, but they describe other companies motions. Use them as a sanity check on your own derived number, not as the answer.

03What if reps are over capacity?
Our answer

Either reduce the book or move the tail into a nurture motion until a signal fires. Leaving uncoverable accounts in a book makes capacity planning fiction and hides the real coverage number.

04How does this relate to quota?
Our answer

Directly. Quota should come out of the same capacity model. If book size and quota are set independently, one of them is wrong and nobody will know which until the year is over.

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