CRM governance

Lifecycle stages nobody agrees on

Lifecycle stages look like a settings problem. They are actually the contract between marketing, sales and customer success, and most companies never signed it.

The short answerIf two people in your company would move the same record to a different stage, your funnel report is describing behaviour rather than reality. The fix is not more stages. It is exit criteria, written in plain language, that a new hire could apply without asking anyone.

The test that takes ten minutes

Pick five open records at random. Send them to a rep and to whoever owns marketing reporting, separately, and ask what stage each should be in. Count the disagreements. Two or more out of five and every stage based metric you report is noise.

Stages without exit criteria are opinions

A stage needs a condition that is either true or false. "Had a meaningful conversation" is not one. "Confirmed budget exists and named the person who approves it" is. The moment a stage requires interpretation, two honest people will interpret it differently, and your conversion rates become a measure of rep optimism.

Too many stages is its own failure

Every extra stage is another place for a deal to sit and another judgment call. Most mid market pipelines work better with five or six stages that mean something than with eleven that describe an idealised process nobody follows.

The report is downstream of all of this

Conversion by stage, time in stage, and stage based forecasting are the three things executives ask for most, and all three are built directly on top of a definition nobody agreed to. That is why the forecast argument never resolves: the disagreement is two layers below where people are arguing.

What a working stage definition has

  • One sentence, in plain language, describing what must be true
  • A field or artifact that proves it, not a feeling
  • An owner who can move it and one who cannot
  • A review date, because the sales motion changes

Questions

How many pipeline stages should we have?

Usually five or six for a mid market B2B motion. The number matters far less than whether each stage has a condition that is objectively true or false.

What are exit criteria?

The specific, checkable condition that must be met before a deal moves to the next stage. Without them, stage data measures how optimistic each rep is.

Who should own lifecycle stages?

Revenue operations, with sign off from sales, marketing and customer success, because all three report on the same stages and all three are affected when they drift.

How long does it take to fix stage definitions?

The writing takes a workshop. The harder part is migrating existing records and retraining the reporting built on the old definitions.

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